TERMS & CONDITION

1. INTRODUCTION
These Terms and Conditions govern the use of services provided by UGUR Jewelry Textile Construction Contracting Tourism Food Products Import Export Industry and Trade Limited Company (the “Company”). By accessing or using our services, you agree to be bound by these terms.

2. REFERENCE TO DISTANCE SALES AGREEMENT
For purchases made through our website, the Distance Sales Agreement applies. This agreement includes detailed information on the rights and obligations of both parties regarding online transactions, delivery, and other contractual matters. The Distance Sales Agreement can be accessed on our website.

3. RETURN AND REFUND POLICY
Customers have the right to return purchased items under the following conditions:

  • Returns must be initiated within 14 days from the date of delivery.
  • The product must be unused, undamaged, and returned with all original packaging and accessories.
  • Certain items, such as personalized or perishable products, may not be eligible for return.
  • Refunds will be processed within 14 business days upon receipt and inspection of the returned product.
  • The cost of return shipping may be borne by the customer unless otherwise stated in the Distance Sales Agreement.

4. LIMITATION OF LIABILITY
The Company shall not be liable for any indirect, incidental, or consequential damages resulting from the use of its services, unless such liability is mandated by applicable law.

5. MODIFICATIONS TO TERMS
The Company reserves the right to modify these Terms and Conditions at any time. Updated terms will be made available on our website, and continued use of our services constitutes acceptance of the changes.

6. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms and Conditions are governed by the laws of the Republic of Turkey. Any disputes arising from these terms shall be resolved through the competent courts of Istanbul.

7. CONTACT INFORMATION
For any questions or requests, you can reach us using the contact details below:

UGUR Jewelry Textile Construction Contracting Tourism Food Products Import Export Industry and Trade Limited Company
Branch: Binbirdirek Mahallesi, Dostlukyurdu Street, No: 4/B, Eminönü – Istanbul
Phone: (0212) 638 70 57
Email: info@zaaf.life
Mecidiyeköy Tax Office: 886 007 7416

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