How long does it take for the cargo to reach me?
Orders are processed within 1-3 business days. Standard delivery takes approximately 2-7 business days, depending on your location in Turkey.
2. How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details. You can use this information to track your shipment via the courier’s website.
3. What happens if I am not at the delivery address?
If you are unavailable at the time of delivery, the courier will attempt redelivery or leave a pickup notice. If the package is not collected within the courier’s deadline, it will be returned to us, and reshipping costs may apply.
4. Can I change my delivery address after placing an order?
Address changes can only be made before the order has been shipped. Please contact our customer service as soon as possible to request a change.
5. Can I return or exchange underwear, swimwear, or bikinis?
Due to hygiene and health regulations, underwear, swimwear, and bikinis cannot be returned or exchanged once the packaging is opened or the product has been tried on. If the product is defective or incorrect, you may request a return within 7 days.
6. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, contact our customer service within 7 days of receiving the product. You must provide photos and details of the issue. If approved, we will arrange a replacement or refund.
7. How can I ensure I order the correct size?
We recommend checking our detailed size guide before purchasing. If you need further assistance, you can contact our customer service.
