CANCELLATION POLICY

In accordance with the Turkish Commercial Code and consumer protection laws, the following cancellation and return conditions apply specifically to underwear, swimwear, and bikini products:

  • Due to hygiene and health regulations, underwear, swimwear, and bikini products cannot be returned or exchanged once the packaging is opened or the product has been tried on.
  • Customers may cancel their order before shipment by contacting our customer service.
  • If the product is defective or incorrect, the customer must notify us within 7 days of receiving the product, providing proof of the defect.
  • In cases of defective or incorrect products, the item must be returned unused and in its original packaging. Upon inspection, a replacement or refund will be processed.
  • Refunds for eligible returns will be processed within 14 business days after the product is received and inspected.

For any disputes regarding returns or cancellations, the provisions of the Turkish Commercial Code and relevant consumer protection laws shall apply. In case of disputes, the courts of Istanbul shall have jurisdiction.

CONTACT INFORMATION

For any questions or requests, you can reach us using the contact details below:

UGUR Jewelry Textile Construction Contracting Tourism Food Products Import Export Industry and Trade Limited Company
Branch: Binbirdirek Mahallesi, Dostlukyurdu Street, No: 4/B, Eminönü – Istanbul
Phone: (0212) 638 70 57
Email: info@zaaf.life
Mecidiyeköy Tax Office: 886 007 7416

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